Yes. ExerSteps uses industry standard Secure Sockets Layer (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and other personal information so that it cannot be read as the information travels over the internet. In addition, we also take steps to protect your personal information in our facilities. Access to your personal information is restricted to those employees who need it to process an order or carry out a requested task. Finally, we rely on third-party service providers for the physical security of some of our computer hardware for added security. Please note that technical experts agree that online purchases are far safer than traditional credit card transactions (restaurants and stores) because the information is immediately encrypted.
Yes. ExerSteps does not sell, share, or rent your personal information to anyone. We do everything possible to protect this data. Please see our Prviewcontent.asp?idpage=7ivacy Policy for additional information.
If you place an order online, we will notify you via e-mail when
we have received the order. You will receive an e-mail once your product is has shipped. The e-mail will include a FedEx tracking number for your reference. You may contact Customer Service with any questions at 1-866-331-9301.
If you would like your order SHIPPED TO Hawaii, Alaska, or Puerto Rico place your order online or over the phone with our Customer Service to place your order. Please note that shipping costs will be added to these purchases. Our representatives are available to help you Monday-Friday 7am-5pm (CST).
You can type the product name or style number in the search bar at the top of the website. If you are unable to find a product, we may no longer carry it as we sometimes discontinue styles. Should you have any questions regarding availability, please contact Customer Service at 1-866-331-9301, Monday-Friday 7am-4:30pm (CST).
If you have a problem with your purchase, please call our Customer Service line at 1-866-723-8806, Monday-Friday 7am-4:30pm (CST). A representative will be able to help resolve the issue. If your product is found to be defective, we will gladly exchange it or credit your account if the product is no longer available. Please note: If you purchased the product through another retailer, you must return it to the store from which it was purchased.
For directions on how to return an item, please see our Shipping/Return Policy or contact Customer Service. Please note: If you did not purchase the product directly from ExerSteps, you must return it to the store from which it was purchased.
We will notify you via e-mail once we have credited your account. Please note: It may take 3-5 days for the credit to show up on your credit card statement. If you do not receive a notification from ExerSteps, please contact Customer Service.
You can reach our Customer Service department by calling 1-866-1-866-331-9301, Monday-Friday 7am-4:30pm (CST). You may also send an e-mail to firstname.lastname@example.org a representative will respond promptly.